SINGLE SIGN-ON (SSO) FREQUENTLY ASKED QUESTIONS
SSO ACCESS & LOGIN REQUESTS
- HOW DO I ACTIVATE MY TRAINING ACCOUNT?
- HOW DO I CREATE A NEW ACCOUNT OR REQUEST ACCESS (HVAC LEARNING CAMPUS)?
- HOW DO I CREATE A NEW ACCOUNT OR REQUEST ACCESS?
- HOW DO I RESET MY PASSWORD?
- HOW DO I UPDATE MY EMAIL ADDRESS OR USERNAME?
- I HAVE ACCESS TO ONE SITE BUT NOT ANOTHER - HOW CAN I GET ACCESS TO ALL?
- I NEVER RECEIVED MY PASSWORD RESET EMAIL - WHAT SHOULD I DO?
- I NEVER RECEIVED MY VERIFICATION EMAIL. WHAT DO I DO?
- I'M LOCKED OUT OF MY ACCOUNT - HOW CAN I REGAIN ACCESS?
- MY EMAIL ADDRESS ALREADY EXISTS BUT I AM NOT RECEIVING THE PASSWORD RESET EMAIL. WHAT DO I DO?
SSO USER PROFILES & PERMISSIONS
SSO NAVIGATION & SITE FUNCTIONALITY
- CAN I USE SINGLE LOGIN ON MY MOBILE DEVICE OR TABLET?
- HOW DO I VIEW MY TRAINING HISTORY AND COMPLETED CERTIFICATES?
- HOW TO REPORT DISPLAY ERRORS?
- I'M GETTING AN ERROR MESSAGE - WHAT DOES IT MEAN AND HOW DO I FIX IT?
- WHAT BROWSERS AND DEVICES ARE SUPPORTED?
- WHAT SHOULD I DO IF THE SINGLE SIGN-ON PORTAL IS NOT LOADING CORRECTLY?