Follow these steps to clear your Cache and Cookies/Site Data.
Open a new web browser and select the Three Dots in the upper right corner.
![Image Placeholder](/desk/file/23557242/image.png)
Select Settings.
![Image Placeholder](/desk/file/23557248/image.png)
In the search bar type Cache, and select Clear browsing data.
![Image Placeholder](/desk/file/23557253/image.png)
A new screen will populate, the time range should be All time, and the only boxes you want selected are Cookies and other site data, and Cached images and files. Deselect all other boxes.
![Image Placeholder](/desk/file/23557262/image.png)
Ensure you have only selected those two boxes and changed the time range to All time then select Clear Data.
![Image Placeholder](/desk/file/23557278/image.png)