If you're attempting to create an account and receive the error message that your email address already exists, but you are not receiving the password reset email, please follow the instructions below.
Please check the following before proceeding:
- Sometimes, automated emails may be filtered out by your email provider.
- Occasionally, there may be a slight delay in receiving the password reset email.
- Make sure the email you entered is the same one associated with your account.
Still Not Receiving the Email?
If you've confirmed the above and are still not receiving the password reset email:
Please email:
Include the following details to help resolve your error quickly:
- Your full name
- The email address you're trying to use
- A brief description and screenshot of the error