Important Security Guidance: Passkeys should only be created on a personal, trusted device that you control. Avoid setting up passkeys on public or shared computers (such as those in libraries, hotels, or business centers), as doing so may expose your account to unauthorized access.

Overview:

A passkey is a secure way to sign in to websites and applications without using a traditional password. Instead of remembering a password, a passkey allows you to log in using biometric authentication (such as Face ID or fingerprint), a device PIN, or your device’s screen lock.
Passkeys are designed to make signing in faster, easier, and more secure while reducing the risk of password-related security concerns.

Why Passkeys Are More Secure

Passkeys provide several security advantages over traditional passwords:

  • No password to remember or reset
  • Protected by your device’s security (Face ID, fingerprint, or PIN)
  • Resistant to phishing attacks
  • Cannot be reused or guessed
  • Stored securely on your device or password manager
How Passkeys Work

When you create a passkey:

  • A unique digital credential is created for your account.
  • The credential is securely stored on your device or password manager.
  • When you sign in, your device verifies your identity using biometric authentication or your device PIN.
  • Your actual credential is never shared with the website, which makes passkeys significantly safer than passwords.

How to Set Up a Passkey

  • Sign in to the application or website normally.
  • Select Set Up Passkey or Add Passkey.
  • Follow the prompts on your device.
  • Verify your identity using:
    • Fingerprint
    • Face recognition
    • Device PIN
Once completed, your passkey will be saved to your device or password manager.

How to Sign In Using a Passkey

  • Navigate to the login page for the application.
  • Enter your email address or username if prompted.
  • Select Sign in with Passkey.
  • Confirm your identity using:
    • Face recognition
    • Fingerprint
    • Device PIN
You will then be securely signed in without entering a password.

Supported Devices

Passkeys are supported by most modern devices and browsers, including:

  • Apple devices (iPhone, iPad, Mac)
  • Android phones and tablets
  • Windows computers
  • Chrome, Safari, Edge, and other modern browsers
Your passkey may also sync across devices through services such as Apple iCloud Keychain, Google Password Manager, or Microsoft Windows Hello.

Troubleshooting Tips

  • If the passkey option is not appearing, ensure your browser and device are up to date.
  • Device not recognizing your passkey? Confirm you are using the same device where the passkey was created or synced.
  • If you are using a new device sign in using another available authentication method and create a new passkey.

Best Practices

  • Only create passkeys on trusted personal devices.
  • Keep your device PIN, fingerprint, or Face ID secure.
  • Avoid setting up passkeys on shared or public computers.