If you’re unable to access a Daikin platform or are seeing errors, there may be a scheduled maintenance or known outage in progress. Follow the steps below to find out more.
Check for Maintenance Notifications:
If there is a scheduled maintenance, a notification will appear directly on your screen when you try to log in or access the system.
- This message will provide the expected downtime and when the system should be back online.
- No action is needed if you see this message; simply try again after the scheduled maintenance window.
If You’re Experiencing an Unexpected Error:
If no maintenance message is displayed but you are still experiencing an error, please contact the Daikin Single Sign-On (SSO) Support Team at ssosupport@daikincomfort.com
In your email, include:
- Your email address
- A brief description of the concern or error message
- Any helpful details (e.g., browser, device, screenshot)
Once your email is received, the Daikin Single Sign-On (SSO) Support Team will:
- Confirm whether there is a known outage
- Assist with any additional troubleshooting if needed